FREQUENTLY ASKED QUESTIONS
FAQ
Yes, we do. It entitles you to return your order on account for up to 15 days from the date of delivery. To avail the service, please ensure that your specified reason for replacement is covered under the terms and condition under our warranty. Please go through our Return & Replacement policy here: https://www.albertotorresi.com/pages/returns-replacement-policy
To ensure your order will be shipped out the same day, please place your order by 2pm, from Monday to Friday. We do not ship on the weekend.
Head over to our Contact Us page for any questions you may have. In case you require further assistance, please contact our Customer Support team via email at support@italianshoe.in
We off delivery on days of the week.
Kindly email your name, phone number, store/distribution name, store/distribution address to b2b@italianshoe.in .
Yes, we do provide replacement of defective laces and insoles. Please share a clear image of the product along with its style specific information (printed on the inside upper) and your shipping address to support@italianshoe.in .
You can choose from the following methods of payment when shopping with italianshoe.in
- Credit card/Debit card – Payment via all credit/debit card is available
- Internet Banking – Pay on our website using Net Banking Facility
- Wallets & UPIs – Pay via Virtual wallet or UPI methods
- AT Credit – Pay via AT credit i.e Coupon Code generated by our team
- Cash on Delivery – Pay in Cash at the time of delivery.
Absolutely not! The price that you see on our website is the final price you have to pay, inclusive of all taxes. You will be provided with a tax invoice along with your order.
Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.
The process for refund is simple and hassle free and is usually completed in 10-12 working days form receipt of the articles in our warehouse if they quality for refunds. If you wish to request a refund or replacement, please look into https://italianshoe.in/returns-replacement-refund-policy/ Kindly note you can place the return/exchange request on the above link on the website post 24 hours of the delivery of the order.