Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

At Italian Shoe , We offer free delivery to our new customers as well existing customers.

Which payment methods are accepted in the Online Shop?

We accept debit card, credit card and any kind of digital payment.

How long will order dispatch take?

We Know How important your pair of shoe, we believe to dispatch the order of ready to wear collection on next working day after you place the order.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?
  1. Order comes to us back-end
  2. We will search your ordered items together
  3. We ensure that everything is packed securely in a sturdy box
  4. You will receive a Track & Trace e-mail (at the time of delivery to PostNL)
  5. You can track your package in real-time via the Track & Trace mail
  6. Order delivered, you happy, we happy
Do I receive an invoice for my order?

Yes, Immediately after order confirmation you get an e-mail with order invoice and you will get the printed invoice when order gets deliver to you

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